Please note that all online orders are shipped from our warehouse.
Items purchased online cannot be returned or exchanged at any KPOP Station retail locations.

We offer in-store pickup for pre-orders and select items only.

Pre-orders will be shipped once we receive our shipment from Korea. Delivery may take several weeks after the official release date due to shipping schedules and possible customs delays. Please note that all pre-order albums are Korean releases and may differ from U.S. versions.

Shipping prices may vary depending on your location.

We typically ship complete orders (including payment) within 2–3 business days.
Standard shipping usually arrives within 5–7 business days.

Please note that we are not responsible for lost or stolen packages once delivery has been confirmed to the address provided. We will provide delivery confirmation, tracking details, and carrier information to assist with your investigation.

You may request changes to your order as long as it has not been processed or shipped.
Please contact us at support@kpopstation.com as soon as possible.

Once an order has been canceled, it cannot be reinstated.

All sales are final.
Returns or exchanges are only accepted for items that are damaged in transit or if an incorrect item was shipped.

To be eligible, please contact us within 7 days of receiving your order at support@kpopstation.com with details of the issue.
You will then be required to return the item to us.

Once we receive the returned item, we will send a replacement if available.
If a replacement is not available, a full refund will be issued.

We reserve the right to limit or refuse any return or exchange.
Online orders cannot be returned or exchanged at our physical store.
All returns must be sent back to the original shipping address.

Packages that are lost or stolen after delivery are not our responsibility.
If your order is marked as delivered but you have not received it, you will need to file a claim with the shipping carrier.

If you would like a replacement, a new order will need to be placed at your own expense.
While we are unable to cover the cost, we’re happy to assist you with the process.